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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Ginger Telford

Ginger Telford

June 2, 2026

5  out of  5
rating by Ginger Telford
"If you're looking for an insurance agent who truly cares, look no further. Austin is knowledgeable, professional, and always willing to go the extra mile to help. Working with Austin has been a great experience, and I highly recommend him to anyone looking for outstanding service from State Farm."
We responded:
"Ginger, I'm so glad you have such a great experience working with my office. Thank you for recognizing Austin and his efforts. It is our pleasure to take care of you!"
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Cedric Brown

June 1, 2026

5  out of  5
rating by Cedric Brown
"Austin will do his best to give you the lowest car insurance and he’s nice guy and a honest guy. Statefarm is the way to go."
We responded:
"Cedric, tour hanks for the great review! We truly appreciate your recommendation of our office. We'll work hard to continue going above and beyond! As always, our team is looking forward to your next visit. Thanks again and we look forward to seeing you again soon."
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Susan Waller

May 28, 2026

5  out of  5
rating by Susan Waller
"They actually answered the phone. They’re a local business here in Jacksonville. I am so happy I got in touch with Austin . Honestly, now I am stress-free it’s half the price is the other policy I had in so much better it benefits me they take care of me. Thank you Susie Waller"
We responded:
"Susie, we're so happy to get to take care of you! Thank you for taking the time to give us the 5 Star review! Call or come by if you need anything! Jeremy"
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Julie Fussell

May 22, 2026

5  out of  5
rating by Julie Fussell
"I’ve truly enjoyed working with Jeremy Harmel’s office at State Farm in Jacksonville, Tx. Stacey & Penny are always professional & kind. They make sure i understand the details and i appreciate them!"
We responded:
"Julie, we appreciate you! Thank you so much for recognizing my great team! It's our pleasure taking care of you!"
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Bʀɪᴛᴛɴᴇʏ Hᴀʀʀɪs

May 13, 2026

5  out of  5
rating by Bʀɪᴛᴛɴᴇʏ Hᴀʀʀɪs
"Very much like family ♥️ I've known Mr. Jeremy, Mrs. Penny, And Mrs. Kimberly pretty much all of my life. During any situation that I had, they were just a phone call away! Greatly Appreciated ♥️"
We responded:
"Brittney, thank you for recognizing my awesome team. We appreciate you and your family and it's our pleasure to take care of you!"
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Jim

April 9, 2026

5  out of  5
rating by Jim
"Penny, Kelly, and the whole team at Jeremy Harmel State Farm in Jacksonville, TX have been the best insurance folks we have had anywhere. We have had State Farm insurance for over 40 years in Iowa, South Carolina, Massachusetts, Colorado, California, Alaska and Texas. Penny has always been super responsive to any questions, concerns and coverage changes. Kelly is a master at handling claims and helping the customers (us) through the sometimes frustrating Claims process. We had a water damage claim on our house right as we were selling the property. The process took a long time since the new owners were more concerned about selling their house than finishing the renovation of the damage in their new house. We had the last of the claim payout due us when the work finally got finished. Kelly worked diligently with the new owners contractor so that 9 months later we finally got our final claim payment. Thanks Again to Penny, Kelly and the whole crew. We will miss you."
We responded:
"Jim, thank you so much for the opportunity to serve you during your time in East Texas. My team and I will miss taking care of you all. I'm so very proud of the way Penny, Kelly, and my entire team serves our valued clients - thank you for taking the time to recognize their efforts. Jeremy"
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Holli Nobles

March 31, 2026

5  out of  5
rating by Holli Nobles
"Kimberly Leatherman is literally the best person I’ve ever worked with in insurance. As a homebuilder and working in property management, I need policies quick. Kimberly goes out of her way to help me. I can call or email her and she makes things happen. Thank you so much for making my life easier."
We responded:
"Holli, thank you so much for recognizing Kimberly for her outstanding work. She is a huge asset to my business as we're all about making our clients lives easier! We look forward to continuing to serve you!"
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Marc at “Home Defense Starts Here” Psalm 1832 GunWorks

March 12, 2026

5  out of  5
rating by Marc at “Home Defense Starts Here” Psalm 1832 GunWorks
"I asked for copies of my car insurance IDs and got it emailed to me immediately. Emergency averted!"
We responded:
"I'm so glad we were able to help avoid an emergency! Thank you for recognizing my team for their timely service. We value you business and it is our pleasure to take care of you!"
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Josie Greeson

March 9, 2026

5  out of  5
rating by Josie Greeson
"Love working with Kimberly, she has been great for the year we have used her. Always quick to answer and help out!"
We responded:
"Josie, thank you for taking the time to recognize Kimberly for her outstanding service. It is our pleasure to take care of you!"
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C R

February 19, 2026

5  out of  5
rating by C R
"Have been with them for years, and Everytime I needed something or changed something - they helped out everytime. 10/10 would recommend."
We responded:
"Thank you for taking the time to recognize my awesome team with your 5-star review! We're thankful for the opportunity to take care of you!"
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Nem

February 17, 2026

5  out of  5
rating by Nem
"Perfect place to get insurance"
We responded:
"Thank you so much for your 5-star review! We value your business!"
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Donna Malinowski

February 15, 2026

5  out of  5
rating by Donna Malinowski
"Everyone is friendly, efficient, thorough. Always feel welcome when entering the office or calling on the phone. Highly recommend doing business here."
We responded:
"Hello Donna, Thank you for taking the time to share your experiences in working with our office! We're honored to get to take care of you. See you next time!"
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Norely Arellano

February 13, 2026

5  out of  5
rating by Norely Arellano
"Highly recommend super smooth experience, Austin Kirkpatrick was super friendly and helpful!!"
We responded:
"Norely, we're so happy that you were so pleased with the experience in working with us! Thank you for taking the time to recognize Austin! We appreciate you!"
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Elizabeth Posada

October 7, 2025

5  out of  5
rating by Elizabeth Posada
"Kimberly at State Farm has been an amazing resource for both my car and home insurance. She always provides personalized care and takes the time to answer all my questions. Thank you for your excellent customer service — it’s truly appreciated!"
We responded:
"We’re honored by your positive feedback! Thank you for taking the time to recognize Kimberly! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Barzi Arellano

September 26, 2025

5  out of  5
rating by Barzi Arellano
"Great service and wonderful staff! Huge thanks to Austin Kirkpatrick for really helping me out."
We responded:
"Barzi, thank you so much for your review! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Lealie Jones

September 26, 2025

5  out of  5
rating by Lealie Jones
"I was wanting to see if I could get my car insurance lowered and I switched to StateFarm 1910 S. Jackson St. I met with Austin Kirkpatrick, one of their agents, and I had a great experience. Not only did I get my price lowered, Austin added renter’s insurance which I much needed and still kept my price at a way lower rate than what I had!! Austin is very knowledgeable and everyone there was so personable and kind and willing to help in any way. I made a great decision changing to StateFarm."
We responded:
"Leslie, thank you so much for your feedback. It's our pleasure taking care of you!"
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Beau Mckenzie

September 24, 2025

5  out of  5
rating by Beau Mckenzie
"Just got insured with them and my agent was Austin Kirkpatrick. He was super friendly and easy to talk with. I needed home insurance and Austin was very knowledgeable and thorough when explaining my options. I would recommend them to anyone in the Jacksonville area!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Anita Hall

August 13, 2025

5  out of  5
rating by Anita Hall
"Greatest people in Texss I love them cause the love me and takes care of business when it arrives!"
We responded:
"Anita, we think you're pretty great too! We do love you and love taking care of your insurance needs! Thank you so much for the feedback. As you know, we're here when you need us! Jeremy"
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Brooke Hicks

July 23, 2025

5  out of  5
rating by Brooke Hicks
"Above and Beyond Service for My Family Finding affordable and reliable auto insurance for myself and two teenage drivers felt overwhelming—until I connected with State Farm, Jeremy Harmel and Penny Jones. From the very beginning, they took the time to truly understand our needs and walked me through every step with patience and care. What impressed me most was their commitment to helping me find every possible discount. They didn’t just sell me a policy—they worked hard to make sure I could afford the right coverage for my family. They answered all my questions, (I had a lot!) and made the entire process feel simple and manageable. Thanks to their efforts, I now have peace of mind knowing we’re protected without breaking the bank. I’m so grateful for their honesty, knowledge, and dedication. I highly recommend them to anyone looking for thoughtful, personalized insurance help—especially families with teen drivers!"
We responded:
"Brooke, we’re honored by your positive feedback! Thank you for taking the time to recognize Penny, she's an incredible asset to our team. We look forward to continuing to provide you with great service and peace of mind! If there is anything else we can do for your insurance needs, just let us know! Jeremy"
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Monica Fisher

July 23, 2025

5  out of  5
rating by Monica Fisher
"Kelly is my Hero! I can email her with the silliest question and she always has an answer for me. These are home town people that actually speak when they see you."
We responded:
"Monica, thank you so much for taking the time to brag on Kelly - she's awesome! Thanks for letting us take care of the Fisher Family! Jeremy"
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Maria Vargas

July 14, 2025

5  out of  5
rating by Maria Vargas
"Needed help with my online payment, and beacon app. Ruby was so friendly and helpful. Love making payments over the phone with her! I have been with Jeremy & State Farm for over 5 years now! I have never had a problem."
We responded:
"Thank you for your 5-star review! My team and I are happy to be your good neighbor! Thank you for allowing us to serve you! Jeremy "
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Yesenia Badillo

July 14, 2025

5  out of  5
rating by Yesenia Badillo
"I have used State Farm for home and auto insurance for over 15 years and the staff is the best! Ruby is always so helpful and kind whether I go in person or call in."
We responded:
"We’re thankful for your feedback! I couldn't agree more, my team is the BEST! Thank you for recognizing Ruby! We value your business, and it is our pleasure to take care of you and your family! Jeremy"
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Amber Mosley

July 11, 2025

5  out of  5
rating by Amber Mosley
"I love using State Farm! The entire staff is incredibly nice and extremely helpful. Nothing takes long and it’s a very smooth process. Huge ‘thank you’ to Kimberly for helping the these last few weeks when I came to her with so many changes to my account. Thank you State Farm!!"
We responded:
"We appreciate your review! My team is the best, thank you for taking the time to recognize Kimberly and for allowing us to take care of you and your family's insurance needs for so long! We value your business. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Jeremy"
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Josh Mims

July 8, 2025

5  out of  5
rating by Josh Mims
"Adjuster was very thorough and responsive. Working in roofing and with insurance on a regular basis I was very impressed. Kelly and Jeremy's office staff was a pleasure to work with."
We responded:
"Josh, thank you for taking the time to recognize our claims adjustor, Kelly, and the rest of my awesome team! It's our pleasure to take care of you and your family! Jeremy"
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Jennifer Guzman

March 27, 2025

5  out of  5
rating by Jennifer Guzman
"I have only been with State Farm a short time, but the staff have already taken great care of my family."
We responded:
"Jennifer, thank you so much for recognizing my awesome team! It is our pleasure to take care of you! Jeremy"